Our Satisfaction Guarantee
We are convinced that providing customers with excellent service is the key to building and maintaining customer relationships. At File501, we have a customer-centered philosophy that all our employees work to maintain, standing behind our policies such as–
100% Satisfaction Guaranteed: Should there be any of our customers that are not pleased with our service, we will work hard to correct the situation or provide a full refund at the customer’s request, with no questions asked. In order for us to issue a refund, please contact us within 20 days of your order. However, we are unable to offer a refund for government charges (such as filing fees, taxes, etc) or costs incurred by a third-party during order processing. We will strive to do all we can, however, in seeing that you will be completely satisfied should any problems with your order arise.
Our Customer Service Support: Our fully trained customer service staff is available from 9:00 a.m. to 5:00 p.m. at 800-788-9706. Our company strives in developing and maintaining a reputation of providing world-class customer service through the years. It’s our commitment to you that you will be completely satisfied in your experience with us.